Request a feature
I provide unattended periodical PCs, Servers maintenance service.
So, as one of requirements an email notification of started and ended a unattended session to admin and client (specific customer email) for each session timely as same as MSP360 backup notification email.
This request is very impoertant feature for manage authorized access in the end user side in order to ease to know when who is accessed our PCs timely..
And to know performed MSP tasks to them and as it becomes one of evidence for like compliance management.
Because typical customer never access MSP360 portral unless critical situations happen...
Tthe notification email needs to have the following info at least:
[Started session notification:]
Subject : Started unattended connect session to (PC name)
(Body)
Connect session Stated time: YYYY-MM-DD hh:mm:ss (Time zone)
Accessed User: Licensed User Name Or "Unknown" if unidentified accessed user
-- Unkonwn is mean unauthorized access.
-- Hance it is critical situation.
Access from : IP Address
Access Session ID: Session ID
[Ended session notification:]
Subject : Ended unattended connect session to (PC name)
(Body)
Connect session Ended time: YYYY-MM-DD hh:mm:ss (Time zone)
Total session duration time : HH:mm:ss
Accessed User: Licensed User Name Or "Unknown" if unidentified accessed user
-- Unkonwn is mean unauthorized access or having any issues in the session.
-- Hance it is critical situation.
Access from : IP Address
Access Session ID: Session ID
note: this features has ISL Online and Splashtop at least. So it is very helpful...
So I hope MSP360 Connect will become like them..
Dear Takuji, appreciate such a detailed request with a description of why you need this. We will add this notification to our backlog.
Very helpful!
@aleksey
Thank you very much!
I'm looking forward releasing the feature.
@aleksey
This is bits urgent requirement for our business. So could you please put highly priority in your roadmaps?
Some similar services like Splashtop and ISL Online and other has the email notification feature that can send an email to admin and specified customer email when the begin, end and failure for each the Connect unattended session event timely in order to keep security compliance as easy recognizable and seeable immediately.
@takujisuzuki
Dear Takuji, thank you for your feedback.
I understand the importance of this requirement to your business, however I cannot commit that it would be included into the nearest update, since we never had this feature before and did not commit to building it beforehand.
I'll put it on the roadmap and will notify you when we will decide on a release date.