You can now receive detailed invoices by email in PDF format.

Plus, all invoices are available for manual download from the Purchase History page for your convenience.

How to enable detailed PDF invoices:

Go to "Settings" > "General"
Turn on "Attach Invoice as a PDF file"
Click "Save" button

Just in case you missed this small but satisfying update — now you can get rid of the columns on the Computers page if you're not using them.

Review, create, edit, and delete backup plans for computers that are offline.
Effortlessly manage backups, troubleshoot, and optimize backup plans more proactively for offline computers. We invite everyone to participate in the public beta!

To enable Offline editing:

• Main admins: Click "Allow offline editing" on the sign-in banner or the computer's side panel.
• Subadmins: Contact your main admin.
• Can't see the banner? Email us at feedback@msp360.com

Accelerate company deployment with the new Company-Specific Agent available in the Add Computer wizard.

Great news!
Our new update panel keeps you posted on the latest features. Plus, now you can vote on each update to share your opinion. Your feedback matters to us!

New "Downloads" side panel and "Add Computer" wizard

To add a new computer to MSP360 Management Console, a software client should be installed on the target computers. With the new "Download" panel and the "Add Computer" wizard on the "Computers" pages, it's much easier to generate and download the required software build.

Create Bootable USB via Management Console

The new Download side panel also has a link to create a Bootable USB for bare metal recovery directly from the Management Console.

Simplified Support Cases Creation and Access

For faster and simpler access to MSP360 technical support, we have integrated MSP360 accounts with our Support Portal. No need for a separate login anymore.

Also, now every "Error" or "Warning" backup plan, we have added a "Report a Problem" link to backup plans with "Failed" or "Warning" results.

Our Backup History page is one of the most popular among our customers for backup monitoring and troubleshooting. As part of the MSP360 Management Console 6.5.1 update, we're pleased to introduce some improvements to this page.

• Firstly, we have added new Backup Plan statuses to the previously available Success, Warning, and Failed statuses. These new statuses include Scheduled, Running, Missed Run, and Deleted, which will provide better context to identify issues that need attention.
  

• Secondly, we have added a Last Backup Plan result to quickly spot backup plans that had issues but were fixed in the following run. You can find the last backup plan result by looking at the color of the backup plan icon in the first column. Additionally, the Issues Only filter on the Backup History page will help you see only the backup plans with problems.
  

• Finally, we have improved the listing of backup plans. Previously, the Backup History page only displayed backup plans that had run in a given month, which made it difficult to identify a backup plan that didn't run for some reason. With the update, all backup plans are now listed, even if they were deleted. Deleted plans are marked with a special status icon.

All new updates will be applied to the backup plans starting from April. Check it on the [Backup History Page].(https://mspbackups.com/AP/BackupHistory)

The benefits of the New Backup Format are now available for macOS and Linux Backup users, including:

• Client-side deduplication – reduce the time, bandwidth, and storage consumption by avoiding uploading identical files in different folders.
• Consistency checks – check the state of data backed up in your storage and verify its consistency.
• Restore points – ensure that the backup dataset is valid to be restored if the restore point is valid.
• Optimized operations with storage – get fewer requests, faster synchronization, and faster purge.
• Continued upload – data will be uploaded in parts, resulting in a continuous process in case of network issues.
• Object size up to 256TB to any storage destination.
• Optimized performance and storage usage for a large number of small files.

Note: In the beta version, synthetic full backup, GFS (Grandfather-Father-Son), Forever Forward Incremental backup, and object lock are currently unavailable.

The Quick Restore application will allow files to be restored from macOS/Linux backups to a Windows computer or source computer running under macOS/Linux OS. The Quick Restore application for macOS/Linux is not yet available.

M365/Google Backup 3.1

• Automatic data cleanup on domain deletion or storage destination change. Learn more
• Email notifications for backups and restores. Learn more
• New Domains page with details for M365/Google Backup. Learn more

Management Console 6.4.5

• New main menu with separate pages for Backup and RMM. Contact support or the sales team to enable it for your account. Learn more
• Azure AD SSO support. Learn more

Backup for Windows 7.8.3

Convert Backup Plan from Legacy to New Backup Format via CLI (Beta). Learn more

A new web browser-based Connect application makes connecting to a remote computer even easier and faster.
With the new WEBRTC protocol, the connection quality has greatly improved, resulting in an overall improvement in performance. Additionally, it allowed the user to connect to a remote computer open in a separate browser tab.
The Beta version has a few limitations, such as not having a black screen or not being able to transfer files. Those options can always be accessed from the desktop application if they are important to you.
To begin the web-browser remote session, click the Connect button on the Remote management page or the RMM side panel of the desired computer.

The complexity of this feature led MSP360 to release a light version of SNMP monitoring.
Click the SNMP button on the RMM side panel of the machine you want to discover the devices on to begin the SNMP discovery process.
SNMP device pages display general information about network devices, such as their IP address, name, type, and status.

Once you click the device name, a side panel will appear with the device's OID list. There is a limitation to the number of OID details that can be displayed in the beta version.

Patch management has been made even easier with MSP360 RMM 1.5 thanks to a new RMM policy for Windows updates.
In addition to automating patch installations and setting update schedules, it is now possible to exclude unwanted updates, postpone patch installation, and specify when to reboot the remote computer. An RMM policy configured for a specific company will be automatically applied to every new computer added to that company, ensuring that Windows updates are installed automatically.

MSP30 is excited to announce a good news for Linux users. We have added support for Linux devices in version 1.5 of RMM.
You can now monitor the performance of your Linux devices from the MBS console and receive alerts if anything goes wrong.
Check the Downloads section to find different options for installing the RMM agent for Linux, from a direct link to download the build to a bush script for installing the agent on Linux.

Currently, RMM for Linux supports the following Linux systems:

• Ubuntu 12.04/.../22,
• Debian 10.x/.../11.x,
• SUSE Enterprise 12 SP2/15, openSUSE 15.x,
• Red Hat 7.x/ .../9.x,
• Fedora 33/.../37,
• CentOS 7.x/8.x,
• Oracle Linux 7.x/.../9.x.

The beta version provides basic information for monitoring the critical performance parameters, process and daemon management, software uninstallation, alerting and much more.

Check out the help section for more information on the features supported by the first RMM for Linux version.

We're excited to introduce MSP360 Backup 6.3, which comes with Forever Forward Incremental Backup and Intelligent Retention. This addition to the New Backup Format allows storing only one backup generation, including one full backup followed by a series of increments. This new feature helps to reduce storage requirements for the New Backup Format.

Starting from version MSP360 Backup 6.3 and Windows Backup 7.8, Forever Forward Incremental backups are available only with the New Backup Format and for Amazon S3, Wasabi, Azure, Backblaze B2, and S3-compatible storage services.

Please note that the Forever Forward Incremental option doesn't support local storage, S3 Glacier Flexible Retrieval, S3 Glacier Deep Archive, or Azure Archive. Also, you need to update the Backup for Windows agents to version 7.8 or higher.

To enable this option, create a new backup plan or edit an existing one, go to the Schedule Options step and select the Forever Forward Incremental option.

Avoid Early Deletion Fee with Intelligent Retention

With Forever Forward Incremental, we have also introduced the Intelligent Retention option. When enabled, the software automatically checks cloud storage for a minimum retention period and adjusts your settings accordingly. As a result, you will not pay for duplicated data on storage in case of minimum storage duration and retention policy misconfiguration.

Now all the notifications that you receive are saved and can be viewed at any time on the RMM Alerts History page. As in the notifications themselves, the alert type, the status, the message, the computer, the company to which it belongs, and the date are displayed.

Another equally important update in version 1.4 is a Script Library. On this page, you can either use ready-made scripts from the library or add your own script to the script repository.

Overall, the following script categories are available:

• General. MSP360 has prepared and added a number of common PowerShell scripts to the “General” category to simplify Windows maintenance tasks. Read-only access to these scripts is granted to anyone who has access to the Backup Service account.
• Private. It is common for IT engineers to perform the same daily routine tasks in a particular way and to take on a variety of particular tasks during their workday. Administrators can create their own script repository in the “Private” category, so they can use it in specific scenarios and for specific purposes.
• Public. By sharing scripts for daily IT tasks between administrators, the “Public” category makes co-working within an administrative console even more efficient. Each administrator with access to the Backup Service account can view and use the scripts in this category.

Once you have scheduled a task, you can manage it from the Group Action Tasks page. Here you can view all scheduled tasks, together with their type, status, and who created them. You can also delete or run a task right now if your plans have changed.

When you click on a task, a window appears with a report showing which computers the task has already been completed on, and which have yet to execute it. You can also download this report.

MSP360 RMM version 1.4 introduces scheduled RMM tasks, designed to simplify and increase the efficiency of IT administrators' work. Tasks are recurring group actions that can be executed multiple times on a group of selected computers with the set-and-forget principle.

Click the New Group Action Task in the RMM Group Actions menu to create a task.

You can schedule the following tasks:

• Run a PowerShell script
• Install Windows updates
• Install/uninstall software

RMM group actions can now have three types of execution:

No Schedule (run manually)

Creates a group action that will not be executed immediately, but needs to be run manually.

Run Once

This creates a group action that is executed immediately on all online computers selected. If a computer is offline at the time of the task execution, it is assigned a pending state and the action is executed as soon as the computer comes online.

Specific Date

Allows you to create a recurring task that starts according to a specific schedule. The system executes the task based on the local time at the endpoint.

From now on, you don't have to wait until your computer is online to manually execute a PowerShell script, run a Windows update, or install/uninstall a program. All you have to do is create a task in the RMM Group Actions wizard and the system will take care of the rest.

MSP360 is excited to introduce the long-awaited and much-requested support for macOS endpoints. Currently, we support three macOS versions in MSP360 RMM 1.4: Big Sur 11.0, Monterey 12.0, and Catalina 10.15.

From the Remote Management page, you can monitor the performance of macOS computers, such as disk space, CPU, and memory consumption. Colored indicators give you a clear idea of the health of your devices.

Detailed information regarding the health and performance of macOS computers is provided in the following sections:

• General
• Computer Info
• Task Manager
• Installed Software
• Patch Management
• HDD/SDD Info
• Printers
• Diagnostic Crash Reports

Another big thing we are excited to introduce in 6.1 is the Backup Storage browser located in the computer management side panel on the Remote Management page. Now you can browse backup storage for every plan on every computer and drill down to the individual file level.