Backup Storage Browser 📂

Another big thing we are excited to introduce in 6.1 is the Backup Storage browser located in the computer management side panel on the Remote Management page. Now you can browse backup storage for every plan on every computer and drill down to the individual file level.

Backup Storage Browser.png

Quick Restore From Management Console 💽

We've added a Quick Restore application to restore files and folders from the web interface. Start the Quick Restore application from the new Backup Storage browser on the Remote Management page, pick a file, folder, or the whole backup set and download it to the backup source or your local computer. The Backup Storage browser and Quick Restore application work for online and offline computers.


New Remote Management Page (Beta)

With release 6.1, we improved the performance of the Remote Management. It now takes seconds to load, no matter how many computers are in the system. We have also introduced pagination and improved search and filtering.

You can also quickly view the status of the backup plans by hovering on the status bar next to the computer name.


Searching for computers has also been improved on the new Remote Management page. Now you can search and filter by computer and company name, operating system type, online status, and IP address. More filters are to come with the following updates.


Let us know what else you want to see in the search bar by posting a feature request at our feedback portal.

Immutability (Object Lock) for Backblaze B2

We have already introduced immutability for Amazon S3 and Wasabi Hot Cloud storage, which restricts any malicious or unauthorized changes to your data to keep it safe from ransomware or other cyberattacks. With MSP360 Backup 6.0, we have now introduced the immutability (object lock) feature with Backblaze B2 storage.

To start using immutable backups with Backblaze B2, go to the Storage tab, Storage Accounts section and create a new backup destination or edit the existing one. Tick the Allow Immutability box to enable this feature.


Once you are done, proceed to backup plans to enable the Immutability for specific backup plans, along with the GFS retention policy.

New Features and Improvements in July ✨

In addition to the new backup plan wizards for virtual machines, MSP360 Web Console 5.9.4 and MSP360 Windows Backup 7.6 bring the following features and improvements:

EFS encryption support

MSP360 Backup now supports backup and restore of the EFS-encrypted files "as is", i.e. in an encrypted state. EFS encryption setting is located on the "Advanced Options" step of the backup plan wizard and offers two options:

  • Decrypt EFS-encrypted files. This option is selected by default: when selected, EFS-encrypted files are backed up in the decrypted state
  • Keep EFS encryption. Select this option to back up EFS-encrypted files 'as is', in the encrypted state. Note that this option requires special attention since some issues decryption issues upon restoring to a location other than the source computer may occur

This feature is only available in the File Backup plans with New Backup Format and Windows Backup version 7.6 or higher. Learn more about EFS-encrypted File Backup


Download a PDF invoice

Now you can download the invoice for the purchase directly from the Purchase History tab. To do this, click the Invoice button next to the required transaction. The invoice will open in a new tab.


New Backup Format Restore Improvements

In the latest releases, we also improved the restoration of large numbers of files for the New Backup Format and introduced a lightning-fast multi-thread restore of image-based, VMware and Hyper-V restore plans.

Backup Plan Wizards for Hyper-V and VMware (Beta)

MSP360 Management Console 5.9.4 introduces a beta version of backup plan wizards for Hyper-V and VMware. Before version 5.9.4 it was possible to configure and manage VM backups with New Backup Format on the backup agents only. Now we extend this functionality to MSP360 Management Console which allows users to create and edit backup plans in the web console.

image (44).png
The beta version comes with a list of known issues and limitations, including:

  • Legacy backup format is not supported
  • Hyper-V cluster backup is not supported
  • No option to exclude certain VMs and disks in VMware backup
  • Not supported for Remote Deploy configurations
Group Actions For Licenses 🗝️

Another release to help MSPs save time while working with the platform. This time with MSP360 Management Console 5.9.3 we are introducing group operations for licenses.

With this update MSPs can perform the following actions with mutiple licenses in bulk:

  • Enabel auto-renewal
  • Disable auto-renewal
  • Release license
  • Delete license

Group actions for licenses are available on the Organizations>Licenses page in MSP360 Management Console. To edit licenses in bulk:

  1. Unfold a required license group
  2. Select licenses to edit
  3. Click on a required action located above the license's list
  4. Confirm the action. Done


MSP360 RMM 1.3

With Centralized Deployment of Windows Updates and Software Management on a Group of Computers, Reporting, and UI Improvements


Starting from version 1.3, MSP360 RMM gets to a new level by adding even more automation of daily administrative tasks and helping IT administrators to keep track of important changes on the clients’ computers. We're excited to introduce such features as software and Windows Updates deployment, new alerts, and reports that will simplify tech engineers' daily routines and give them fewer things to worry about.

Windows Updates Deployment

The automated Windows Updates Deployment enables you to choose and install patches on multiple desktops and servers at a time. Starting from version 1.3, there is no need to go through all the computers one by one to check for available Windows Updates. Using the RMM Group Action wizard on the Computers, Remote Management page, you can scan the operating system on a group of computers to identify available updates and install them in bulk.

RMM GA button 1.jpg

Centralized Software Management

For effective software management on the clients' desktops and servers, MSP360 RMM starting from version 1.3 allows applications to be deployed or uninstalled on a group of computers in just a few clicks. To do this, open the RMM Group Action wizard on the Remote Management page and choose the Install software or Uninstall software option.To learn more on centralized software management, read our help article.

image1 (1).png

Scheduled Reports

Version 1.3 also comes with the scheduled reports feature to simplify monitoring the computers under management. You can configure and schedule automated reports to distribute to specified email addresses. Each report can be exported in CSV format as well. Currently, the following reports are available:

Software inventory report
The software inventory report enables you to collect information about all the software installed on the specified computers and get it in a structured way, in either HTML or CSV format.

Computer inventory report
The computer inventory report makes it possible to take inventory of the computers of the selected company and represent this information in HTML and CSV formats for further processing. It provides such information as platform type, computer manufacturer, processor and memory information, operating system, language settings, and time zone.

Software details report
The software details report contains a detailed list of the software installed on the computers of the selected company.


UI Improvements

We're constantly working to make MSP360 easy to work with and, with the new version, we're happy to introduce upgrades to the following RMM sections:

General tab
New commands like Connect, Run PowerShell, and Copy Link, along with indicators for computer performance placed in the General section, make version 1.3 more user-friendly, and simplify the monitoring of all the crucial parameters on each device.

Starting from RMM version 1.3, it is now possible to disable the monitoring of a specific computer to prevent getting alerts from it while it is undergoing maintenance.

Computer info tab
Computer details can be found under the Computer Info tab and include such information as last logged-in user, serial number, platform type, model, and much more. All these details now can be exported to a CSV file.

RMM Alerts

Get new alerts about changes in the software and hardware inventory on a monitored computer, as well as about CPU critical temperature.

CPU Temperature > 80°C (176°F) for 5 Minutes.
The CPU temperature alert sends an email to specific emails when the CPU temperature becomes critical and remains in this state for 5 minutes.

Software Changes.
The software changes alert lets you track all employees' activity on any endpoint and get notifications about any application being installed or removed from a computer.

Hardware Changes.
With the hardware changes alert, you will be notified of any changes that happen in the hardware inventory without the need to constantly monitor that computer for hardware problems.

MSP360 Connect 3.0

A New Name for Our Remote Desktop, a New Edition, and More

We’re excited to announce that Remote Desktop has a new name, MSP360 Connect, and it’s more powerful than ever. MSP360 Connect is our simple and secure remote administration and support product.

In addition to the managed version for MSPs and business, and the free version for home users looking to easily support remote friends and family, we’re adding a new, low-cost version for power users and small businesses. We’ve also greatly improved the internals and performance, setting the stage for many new features to come.

Better Direct Connections and Faster Performance

Connect 3.0 now implements the WebRTC transport protocol. WebRTC is an open-standard project for providing applications, web browsers, and mobile applications with real-time communication.The WebRTC transport protocol is more efficient, faster, and allows for most connections to be direct for even better performance. In future releases, the addition of WebRTC will allow true, browser-based connections. For now, though, you’ll get the benefit of more direct connections and faster performance.

New Pro Edition

Slotted in between our managed MSP360 Connect and the free version is our new Pro Edition. If you’re a power user or a small business and you need the ability to connect to remote systems for administrative management (unattended access) or interactive remote sessions for support, then Pro may be the low-cost version you need. Pro supports attended and unattended access, remote connections for up to 25 remote systems, and large-file transfer. There’s a free trial and you can upgrade from Free to Pro at any time.

Change to the Free Edition

In the interests of complete transparency, we have made some changes to the Free version. The free edition of Connect 3.0 has removed unattended remote connection support. We always envisioned the free version as being used by computer-savvy users to help them support remote family and friends. To that end, we expected most sessions to be interactive, with someone on the remote side getting the computer assistance they need. When you have a remote family member or friend who needs help, the free version is still a great option for you.

Other Changes

QuickSupport now has an additional UAC option to help support remote systems when system-level changes need to be done.

Unattended access now supports a Windows password copy / paste function. If you’re using a password manager / credential database with long, complex passwords that are difficult to type, this new feature will allow you to securely paste the Windows password in the remote session.

MSP360 Management Console 5.8

with New Restore Plan Wizards, Flexible Scheduling, and Consistent Date and Time Format


What's new? Big things, actually. We've been busy making upgrades for an even better MSP360 platform. Now with MSP360 Management Console version 5.8, you can try out new web-based restore plan wizards that are compatible with the New Backup Format. Also, we've changed the date and time format to be consistent everywhere in the web console, improved scheduling options for the new backup format, and introduced a new name for our remote desktop solution.

New Restore Plan Wizards

The new version of the MSP360 platform introduces web-based restore plan wizards to configure recovery of the data backed up with the new backup format. Now users can configure file and image-based restore plans using step-by-step wizards directly from the web console. To run a restore wizard go to "Computers" > "Remote Management" page click on a computer name you want to configure a restore job for, click on a "plus" icon, and pick either "Files" or "Image-based" option to open a restore plan wizard dialog.
image3 (1).png

Consistent Date and Time Format

One of the improvements that a lot of customers were waiting for is a consistent date and time format for backup plans that accounts provider's time zone and the agent's local time zone. Now the default web control panel date and time zone can be configured on the Settings>General page with the "Time zone" drop-down menu. This will be the default provider's time zone displayed across the web console.

Also, the backup agent's local date and time are set according to the computer's local time zone and can be viewed from the web control panel. In the backup plan settings and on the backup history page, you can find tooltips that show 3 different time zones that might be important to know: the local time zone of the browser where you access the web control panel, the default provider's time zone that is set in the MSP360 web console settings, and local time zone of the software agent.

Improved Scheduling Options With The New Backup Format

For those who need to run a backup plan less frequently than every other week or every other month, we have added a "Repeat Every" option to set a required frequency for monthly or weekly backups. You can configure this option in the backup plan wizard on the "Schedule Options" set under "Recurring (incremental)" settings.

Meet MSP360 Connect and Performance Improvements

We’re excited to announce that Remote Desktop has a new name, MSP360 Connect, and it’s more powerful than ever. We’ve also greatly improved the internals and performance, setting the stage for many new features to come. Connect 3.0 now implements the WebRTC transport protocol. WebRTC is an open-standard project for providing applications, web browsers, and mobile applications with real-time communication. The WebRTC transport protocol is more efficient, and faster, and allows for most connections to be direct for even better performance. In future releases, the addition of WebRTC will allow true, browser-based connections. For now, though, you’ll get the benefit of more direct connections and faster performance.